Aug
21
Restaurant Hand Held Terminals
The History
The desire for restaurant hand held terminals and wireless
restaurant software has been around since the invention of the
electronic cash registers in the 1980's. When restaurateurs saw
the power of the electronic cash register; how it stored and
recalled orders, how it dispersed orders to various kitchen and
preparation printers and how it helped control the flow of the
restaurant the desire to have this power in the palm of your
hand has been there. ...Read the rest of this entry »
Aug
20
It's your first day in a new job.
This is the job that you really wanted. The one that you saw
advertised and immediately knew was for you. The one that you
spent hours crafting an application letter for. The one that
required you to beat all the other applicants at interview. The
one where you anxiously awaited the postman to see if you'd been
successful.
New suit. Clean shirt and your favourite tie. Shoes freshly
polished. Hair cut just the way your Mum would like it.
You're keen. You arrive ...Read the rest of this entry »
Aug
19
DATELINE: LYNNFIELD, MA'Hotel-Inntell.com, LLC, the premier resource for hospitality meeting industry data in New England is offering On-Site Interactive Analysis of group and event markets which will provide data that is pertinent to Sales Managers who are developing next year's sales and marketing plans. The On-Site Interactive Analysis is available throughout August and provides an insightful look into the group and event market. Hotel-Inntell.com aggregates meetings data from facilities ...Read the rest of this entry »
Aug
18
Let's not get confused here.
Databases and technology are tools that we can use in our
businesses. There has been a lot of emphasis on Customer
Relationship Management recently which is very much about using
this technology. But what has this got to do with customer
service? Absolutely nothing. Not unless the people running that
business are motivated and passionate enough to use that
information in the right way.
I see fabulous examples of customer service from all over the
world. And the ...Read the rest of this entry »
Aug
17
There are a number of ways that you can find tax services
companies. The yellow pages is a good place to start for
companies in your area but, depending on where you live, the
list of names may be extremely long. It is a good idea to ask
your friends, colleagues and business partners to recommend the
tax services that they have found helpful and efficient in the
past. Then you can call the tax services professionals that you
have on your list and discuss your requirements.
The first step in ...Read the rest of this entry »
Aug
16
Are you seeking high quality furniture that is uniquely designed for your hotel? Look to leading hotel supply companies that specialize in manufacturing commercial furniture. A strong furniture manufacturing partner will provide invaluable assistance with designs that are specifically created for your project. There are several important factors that need to be considered when selecting hospitality furniture. A common standard needs to be identified for quality, serviceability, ...Read the rest of this entry »
Aug
15
Let's face it, good customer service can make or break a
company. Even if the product is top-notch, if the sales
representatives don't have great customer service skills, it
doesn't matter. Customer service should be a number one priority
to any business.
But how do you train sales staff to be good at customer service?
Customer service involves many things. It requires a great
attitude, a knowledge of the business, and a real desire to help
the customer get what they want, and provide it in a ...Read the rest of this entry »
Aug
14
In recent months, I've had the worst experiences with my phone
company, the post office, my bank, fast food drive through
services, the grocery store, department stores and local gas
stations.
I expect to receive what I pay for. I expect that what I pay
for will be provided to me as promised. I expect that, in the
case of human error, the service that I've contracted with will
step up, accept responsibility and 'do the right thing' - or at
the very least - apologize for their error.
Am I ...Read the rest of this entry »
Aug
13
Leading hotels strive to use the best possible furniture. Common area furnishings are inevitably going to make the first impression and guest room furniture will leave the most lasting impression. Developing design inspiration for the hotel furniture is only the first step in creating a truly unique and positive experience for guests. Regardless of the design style you will need to look at the common threads that are inherent in all fine furniture. Each piece of furniture must be ...Read the rest of this entry »
Aug
12
The preamble to the United States Constitution begins, 'we, the
people.' I feel strongly that we, the people, are what make the
difference in life, both personally and professionally.
The interaction anyone has at any level with your company, your
employees, including you, gives a customer-- whether current,
potential, or internal or external--an opportunity to make a
judgment about you, your company, all companies like yours in
the industry.
With continued focus on customer satisfaction, ...Read the rest of this entry »