Aug
11
Last week I went to a local pharmacy to have a prescription
filled. As I approached the prescription counter I noticed a
sign beside the cash register that said, " Let's Talk."
Considering it an invitation I said in a friendly, cheery voice,
" OK let's talk." and proceeded to say " How are you today?" The
woman waiting on me was not amused. She looked at me in frigid,
non-responsive silence and finally said cooly, " Can I help
you?"
It didn't take a degree in nuclear physics to figure out ...Read the rest of this entry »
Aug
10
The importance of the leadership qualities of managers in the hospitality industry today can't be overestimated. The recent economic downturn has made hotel accommodations a luxury item with many travelers and its leadership that will bring guests to the door. Managers who exhibit good leadership qualities can make or break a business.
The leadership qualities in hospitality industry managers are similar to the qualities of leaders in other successful businesses. Both "people skills" and ...Read the rest of this entry »
Aug
9
Newsletters are an effective way to promote products, services, etc. to the target audience. As the name suggests, is a way to announce latest offers, discounts, plans, etc. about a specific business for interested individuals who do not have to scour the Internet for it. Newsletters where provide valuable information to the targeted audience also serves as an effective marketing tool.
Our topic today is to discuss the importance of newsletters for hospitality industry. In the above paragraph ...Read the rest of this entry »
Aug
8
Hospitality has long been synonymous with the hotel industry. Any changes in trends of hotel business have wide scale implications on an otherwise diverse industry. What might be an opportunity for a traveler can be a matter of survival for hotels? It will not be an oversimplification to suggest that the emerging concepts in hotel industry reveal an atmosphere of stiff competition. Here is a look at a few major issues:
Is Green better?
Amid growing concern over environment friendly services, ...Read the rest of this entry »
Aug
7
The process of finding the right employee is a daunting task for
many employers who are unsure how to go about the task, or even
where to begin. Fortunately, there are a number of services and
methods available that can make an employee search much simpler.
Of course, one of the most popular methods for recruiting
employees is to use the traditional help wanted poster and
classified listing. It should be noted; however that this method
really only works well if you have a traditional storefront ...Read the rest of this entry »
Aug
6
Copyright (c) 2009 Ianson Internet Marketing
The outlook for a career in hospitality jobs has never looked better with the future for openings being excellent. The reason for the openings is most food service workers move on to higher paying jobs. However if you are looking for a good career you can stay in the food service business and make a decent living in these hospitality jobs. There are courses available at community colleges, trade schools and universities to help you further your ...Read the rest of this entry »
Aug
5
There is little in life that makes consumers more perturbed at a
business than improper or insufficient phone etiquette. In the
business world, there is no excuse for unprofessional behavior
when speaking with customers and clients over the telephone.
Unfortunately, I'm referring to much more than just
incompetance, rudeness or poor grammar. It seems that today's
customer service representatives are becoming more and more
inhuman with each passing year. Perhaps the sheer volume of
calls that ...Read the rest of this entry »
Aug
4
The Eight Rules of Good Customer Service
If the Bill of Rights was written today, it would likely include
the right to complain.
Americans love to complain, but who can blame us? For the most
part, customer service has been heading downhill as companies
try to cut costs by outsourcing, off shoring and hiring
inexperienced staff. Take the airline industry, a favorite
punching bag, as an example. In the first quarter of this year,
the Federal Aviation Administration received 2,650 ...Read the rest of this entry »
Aug
3
Copyright (c) 2008 Ianson Internet Marketing
If you are looking for a job in food service, the Bureau of Labor Statistics has some good news for you--the outlook for openings is generally good because many food service workers move on to better and higher paying jobs. However, if you want a good career in the field, you can stay in food service and make a decent living with some education and experience in hospitality industries to back you up.
Depending on the division of hospitality you are ...Read the rest of this entry »
Aug
2
Known as the Peach State, Georgia is the state of southern
hospitality. If you prefer the traditional southern culture,
Georgia real estate is certainly worth a look.
Georgia
The largest state east of the Mississippi, Georgia has a long
and glorious history. Civil war monuments are rife throughout
the state as are small towns with turn of the century homes.
Notwithstanding this culture, Georgia is also a very modern
state with growing cities such as Atlanta.
Atlanta
The most populous city in ...Read the rest of this entry »